At Scover, we are committed to ensuring your satisfaction with every step. If, for any reason, you are not entirely pleased with your purchase, we have outlined our refund and return policy to make the process as smooth as possible.
Conditions for Returns:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Ensure all tags, labels, and accessories are intact.
- Shoes must be unworn and free of any scuffs or marks.
- Returns must be initiated within 7 days of receiving the product.
How to Initiate a Return:
- Contact our customer service team at [info@scover.in] to inform them of your intent to return.
- Provide your order number and details about the item you wish to return.
- Our customer service team will guide you through the return process and provide you with a return authorization.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Process: Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Exchanges: If you wish to exchange your purchase for a different size or style, please contact our customer service team, and they will assist you with the exchange process.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [info@scover.in] or at our whatsapp number. We will arrange for the return and replacement of the product at no additional cost to you.Making of Unboxing Video is mandatory for any kind of Return or Replacement.
Thank you for choosing Scover. We value your satisfaction and are here to assist you at every step of your shopping experience.